Terms And Conditions

Welcome to TIVAE (tivae.in). By accessing or using our website, you agree to be bound by the following Terms & Conditions. Please read them carefully before making any purchase.

1. General

  1. TIVAE is an e-commerce platform selling ladies’ party wear and jewellery.
  2. By using this website, you confirm that you are at least 18 years of age or accessing the site under parental supervision.
  3. We reserve the right to update, modify, or replace any part of these Terms & Conditions at any time without prior notice.

2. Products & Descriptions

  1. We strive to display product details, images, and descriptions as accurately as possible.
  2. However, slight variations in color, texture, design, or appearance may occur due to lighting, photography, screen settings, or handcrafted nature of products.
  3. Such variations shall not be considered defects.

3. Pricing & Payment

  1. All prices listed on the website are in INR and inclusive/exclusive of taxes as mentioned.
  2. Prices are subject to change without prior notice.
  3. We reserve the right to cancel orders in case of pricing errors, technical issues, or stock unavailability.
  4. Payments must be made through approved payment gateways only. TIVAE is not responsible for payment gateway failures.

4. Order Acceptance & Cancellation

  1. Order confirmation does not guarantee acceptance.
  2. We reserve the right to accept, reject, or cancel any order at our discretion.
  3. Orders may be cancelled due to:
  4. Incorrect pricing or product information
  5. Stock unavailability
  6. Suspicious or fraudulent activity
  7. Incomplete payment

5. Shipping & Delivery

  1. Delivery timelines provided are estimated and not guaranteed.
  2. Delays caused by courier partners, natural calamities, strikes, or unforeseen circumstances are beyond our control.
  3. TIVAE shall not be liable for delivery delays once the order is dispatched.

6. Returns, Exchanges & Refunds

  1. Return or exchange eligibility is subject to our Return & Refund Policy, available separately on the website.
  2. Products must be unused, unwashed, undamaged, and in original packaging.
  3. Jewellery, sale items, or customized products may not be eligible for return or refund unless explicitly stated.
  4. Refunds, if approved, will be processed to the original payment method within the stipulated time.

7. User Responsibilities

  1. You agree to provide accurate, complete, and updated information during checkout.
  2. TIVAE is not responsible for issues caused by incorrect delivery details provided by the customer.
  3. Any misuse of the website, fraudulent transactions, or violation of terms may result in account suspension or legal action.

8. Intellectual Property

  1. All content on this website including logos, images, designs, text, and graphics is the exclusive property of TIVAE.
  2. Unauthorized use, reproduction, or distribution is strictly prohibited and may result in legal action.

9. Limitation of Liability

  1. TIVAE shall not be liable for:
  2. Indirect, incidental, or consequential damages
  3. Allergic reactions or misuse of products
  4. Loss arising from incorrect usage or personal preferences
  5. Our liability shall not exceed the value of the product purchased.

10. Force Majeure

TIVAE shall not be held responsible for failure to perform obligations due to events beyond reasonable control, including natural disasters, government restrictions, pandemics, or technical failures.

11. Governing Law

  1. These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
  2. Any disputes shall be subject to the exclusive jurisdiction of courts in India.

12. Contact Us

For any questions regarding these Terms & Conditions, please contact us through the details provided on tivae.in.